Need More Help?
If you encounter an issue not covered here, please check the other help articles or visit our documentation. Most problems can be resolved by refreshing the page or logging out and back in.
Login & Authentication Issues
Can't log in - "Invalid credentials"
- Double-check your email address and password for typos
- Ensure Caps Lock is not enabled when typing your password
- Try using the "Forgot password" link to reset your password
- Clear your browser cache and cookies, then try again
Didn't receive verification email
- Check your spam/junk folder
- Verify you entered the correct email address during registration
- Wait a few minutes - emails can sometimes be delayed
- Try requesting a new verification email from the login page
- Add HomeSort's domain to your email whitelist
Session expired / Keep getting logged out
- Sessions expire after a period of inactivity for security
- Simply log in again with your credentials
- If using the installed app, try reinstalling it
- Check that cookies are enabled in your browser settings
Family & Sharing Issues
Family invitation not received
- Check the spam/junk folder of the recipient's email
- Verify the email address was entered correctly
- The recipient must have a HomeSort account (or create one)
- Resend the invitation from the Family page
- Wait a few minutes for email delivery
Installed App Issues
App not working offline
- Some features require an internet connection (creating tasks, syncing data)
- The app will cache recently viewed pages for offline viewing
- You can view previously loaded pages offline, but can't create new data
- Reconnect to the internet to sync any pending changes
App showing old version / not updating
- Close and reopen the app completely
- Clear the app cache in your device settings
- Uninstall and reinstall the app
- Updates typically install automatically when you relaunch the app
Performance Issues
App running slowly
- Close other browser tabs to free up memory
- Clear browser cache and cookies
- Restart your device
- Try using a different browser (Chrome recommended)
- Check your internet connection speed
- Ensure your device meets minimum requirements (modern smartphone or computer)
Pages not loading / blank screens
- Refresh the page (pull down on mobile)
- Clear browser cache
- Try logging out and logging back in
- Disable browser extensions that might interfere
- Try a different browser or device
- Check if HomeSort is experiencing downtime (rare)
General Troubleshooting Tips
Try these steps for most issues:
- Refresh the page: Often resolves display issues
- Log out and log back in: Refreshes your session
- Clear cache: Removes outdated files
- Try a different browser: Rules out browser-specific issues
- Check internet connection: Ensure stable connectivity
- Update your browser: Use the latest version
- Restart your device: Clears memory and temp files
Still Having Issues?
If you've tried the solutions above and are still experiencing problems:
- Review other help articles for specific features
- Check that you're using a supported modern browser
- Ensure JavaScript is enabled in your browser
- Verify your device meets minimum requirements
Most issues are resolved by refreshing the page, clearing cache, or logging out and back in. If problems persist, try accessing HomeSort from a different device or browser to isolate the issue.